Privacy Policy

At the Pendulum Hotel & Manchester Conference Centre we are committed to protecting and respecting your privacy.


Please read this Privacy Notice, together with any other privacy notice that we may provide to you, as it contains important information about how we collect, manage, use and protect your personal data. This Privacy Notice may also be used in conjunction with other privacy notices that we may provide you with in certain situations.


We may change this Privacy Notice from time to time. Please check this policy frequently to ensure you are aware of the most recent version and the date that it was last updated.


This policy was last updated in May 2018.


If you have any questions regarding this policy or about our privacy practices, please contact us on the below details:


Who are we?

When we say ‘Pendulum Hotel or Manchester Conference Centre’, ‘we’ or ‘us’ in this policy, we are referring to IQSA (Hermes) Ltd which is a company registered in England Company Number 10037473 with its registered office at 7th Floor, Cottons Centre, Cottons Lane, London, SE1 2QG.

The IQSA Group is made up different legal entities, details of which can be found here. This list may be updated from time to time.

When we say ‘IQSA’, ‘we’ or ‘us’ in this Privacy Notice, we are referring to the relevant company in the IQSA Group responsible for processing your personal data. This will be your landlord or the company you are visiting, contracting with or applying to and includes Pendulum Hotel and Manchester Conference Centre.

IQSA is a “data controller” for the IQSA Group of the personal data that you provide to us. This means that we are responsible for deciding how we hold and use personal information about you. We are required under data protection legislation to notify you of the information contained in this privacy notice.

IQSA Services Limited is the company that manages the properties owned by the IQSA Group. In this role, IQSA Services Limited will process your personal data on behalf of the relevant company within the IQSA Group and also as a data controller for the purposes of managing the IQSA Group’s properties. IQSA Services Limited processes your personal data in accordance with this Privacy Notice. Therefore, when we say ‘we’ or ‘us’ in this Privacy Notice, we are also referring to IQSA Services Limited.

IQSA Services Limited is a company registered in England (Company Number: 09857188) with its registered office at 7th Floor East, Cottons Centre, Hays Lane, London, SE1 2QG.

What information do we collect?

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

We collect information on guests, customers, enquirers, employment candidates, visitors to our website or premises and suppliers

We have grouped together the types of information that we may collect from you as follows:

Special Categories of Personal Data

We may also collect, store and use information about your health, including any medical conditions or disabilities and your religion, for example, if this is relevant to your dietary requirements.


How do we collect your information?

How we might use your information?

We use information held about you in the following ways:


Communications with you

We may occasionally, with your consent, call you to provide you with information about our activities or provide you with information about products and services supplied by us. You may unsubscribe to calls by instructing the person calling you or by contacting us at any time on the details set out in the ‘Contact Us’ section of this notice.

We may also communicate with your through postal marketing when it is in our legitimate interests to do this and when these interests do not override your rights. Those legitimate interests include providing you with information on our services, products, newsletter requests, feedback, competitions and other activities. You have the right to contact us at any time and opt-out of receiving postal communications.


What is our legal basis for using your information?

There are a number of lawful reasons for us to process your personal data.

Where we are providing you with conferences, meetings, social events and accommodation or any other services we will primarily process your personal data in order to fulfil our contract with you.

Other legal bases that we will rely on include the following:

Where we use special categories of personal data, for example, information about your health or religion, we may ask for your consent to such use. However, sometimes, there may be reasons of public interest or law that enable us to use this information without consent, for example, if it is in your vital interests or is necessary in the establishment, exercise or defence of any legal claims.

Sometimes your personal data may be used for statistical research but only in a form that no longer identifies you.

How long will we hold your information for?

We will hold your personal data on our systems for as long as is necessary to fulfil the purposes that we collected it for, including for the purposes of satisfying any legal, accounting or other reporting requirements.

By law, we are required to retain certain information for a prescribed period of time. In circumstances where there are no such legal requirements, to determine the appropriate retention period, we will consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we are processing your personal data and whether we can achieve those purposes through other means.

Therefore, some information may be kept for more or less time depending on how long we reasonably feel it is required for.

We review our retention periods for personal data on a regular basis.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

If you ask us to delete your information in accordance with your rights set out below, we will retain basic information on a suppression list to record your request and to avoid sending you unwanted materials in the future.

Who we might share your information with

We will NOT sell your personal data to any third parties.


We may share your personal information with any member of our group.


We may share your information with selected third parties including:


We may disclose your personal information to third parties to:

International transfers of personal data

From time to time, we may transfer your personal information outside of the EU to service providers, subcontractors and regulatory authorities for the purposes described in this Privacy Notice. If we do this, your personal information will continue to be subject to one or more appropriate safeguards set out in the law, for example we may use the model contracts in a form approved by regulators, or ensure that your personal data is protected through supplier binding corporate rules. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with a room). In this case, we may have to cancel your booking but we will notify you if this is the case at the time.

Your rights

You have a number of rights. If you would like to exercise any of these rights, please contact us using the details set out below in the ‘Contact Us’ section. If you exercise any of these rights we may ask for proof of identity and sufficient information about your interactions with us so that we can locate your personal information. If we agree that we are obliged to provide personal information to you (or someone else on your behalf), we will provide it to you or them free of charge except in exceptional circumstances.

If you wish to raise a complaint in relation to our processing of your personal data, you can contact us at or in writing at Pendulum Hotel, Sackville Street, Manchester, M1 3BB marking your query for the attention of The Deputy General Manger you also have the right to lodge a complaint with the data protection regulator, the Information Commissioner’s Office, if you have concerns about how we use your personal information. You can contact the Information Commissioner’s Office at:


Your rights include:


If you would like to find out more about your rights, you can visit the Information Commissioner’s Office website (

How you can access and update your information

We strive to maintain accurate, complete, and relevant personal information for the purposes identified in this privacy statement. If any of the personal information we hold about you is inaccurate or out of date, you may ask us to correct it. It is important that the personal information we hold about you is accurate and current.

Security precautions in place to protect against the loss, misuse or alteration of your information

We have implemented reasonable measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure. Details of these measures can be obtained on request.

Third parties will only process your personal information on our instructions and where they have agreed to treat the information confidentially and to keep it secure.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

Our security measures are regularly reviewed.

Contact Us

If you have any questions regarding this policy or about our privacy practices, wish to exercise any of your rights or wish to make a complaint, please contact our Data Protection Officer at:



Group Company List for Privacy Notice



GDPR Document


Release Date May 2018
Author Compliance Director
Owner Compliance Director
New or updated policy New Document
Document Version 1.00
Next Scheduled Review April 2019





Group Company List for Privacy Notice




The following is a list of companies that fall under the IQSA Privacy Notice as Data Processors. IQSA Services Limited is also the Data Controller


IQSA Holdings S.a.r.l.

IQSA Group Limited

IQSA Services Limited

IQSA (Hermes) Limited

IQSA (Athena) Limited

IQSA (Huddersfield) Limited

IQSA (Oxford) Limited

IQSA (Brighton) Limited

IQSA (Westbourne) Limited

IQSA (Wembley Court) GP1 Limited

IQSA (GP1) Limited

IQSA (GP2) Limited

IQSA (Wembley Court) LP

IQSA (Bloomsbury) LP

IQ Shoreditch Letting Property Limited Partnership

IQ Two Letting Property Limited Partnership

IQ Letting Property Partnership

MP Newlands Ltd

MP Newtown Ltd

IQSA (Collingwood) Limited

IQSA (Glasgow) Limited

Pure Student Living Limited

Twerton Bath Limited

Elliot Edinburgh Limited

Redress York Limited

Lewes Brighton Limited

Arcade Holloway Limited

Pure Highbury Limited

Pure Hammersmith Limited

Pure City OpCo Limited

Pure Bankside Limited

UKSA 60 CR Limited

LTS Paris Gardens Limited Partnership

IQSA General Operating Company Limited

Opal Villas Limited


Enquire today!

Call for more information on:

0161 955 8181

or email us by clicking the button below.

Get in touch